By purchasing a subscription, checking an acceptance box at checkout, completing onboarding, dialing a call-forwarding code to a number we provide, or otherwise using the Service, you ("Customer," "you") agree to these Terms on behalf of yourself and the business you represent, and you represent that you have authority to bind that business. If you do not agree, do not use the Service.
RafterBell provides missed-call recovery: when a call to your business goes unanswered and is forwarded to a RafterBell number, we (a) answer the call with an automated greeting in your business name, (b) invite the caller to leave a recorded message of up to two minutes, and (c) relay that recording to the mobile number you designate by an automated telephone call and, where you have supplied an email address, by email. Where you have purchased the optional caller text-back add-on and carrier registration for your business is complete, the Service additionally attempts to send an automated text message back to the caller, collect job details through an automated text conversation, and relay those details to you. The Service is a message-handling and lead-intake convenience layered on top of your existing phone service.
You agree to provide true, current information at signup and onboarding — including your legal business name, website, service area, and the after-hours mobile number that receives leads — and to keep it updated. We may suspend or terminate accounts created with false, misleading, or stolen information, or paid for with unauthorized payment methods, without refund. We may rely on the information you provide without independent verification.
The Service activates only when your carrier forwards unanswered calls to the number we assign. That forwarding is configured by you, on your line, using your carrier's dial codes or settings. You may enable or disable it at any time; we cannot do either for you and cannot see whether it is on. We are not responsible for forwarding that was never enabled, was disabled by you or anyone with access to your phones, was dropped by your carrier, or behaves differently than your carrier documents. If your forwarding is off, the Service is off, and subscription fees still accrue.
The Service depends on infrastructure we do not own or control, including: wireless and wireline carriers; SMS/text messaging networks and their registration and filtering systems (including A2P 10DLC); telecommunications providers and their APIs; internet backbone, hosting, and DNS providers; power utilities; and the caller's own device and carrier. Any of these can delay, filter, block, mislabel (including as spam), or fail to deliver calls or messages at any time without notice to us. You agree that RafterBell is not liable for any act, omission, outage, filtering decision, labeling decision, rate limit, or failure of any third-party network or provider.
The Service is provided on a commercially reasonable, best-effort basis. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, and we offer no service level agreement, no uptime percentage, and no delivery guarantee. Scheduled and unscheduled maintenance, software updates, capacity events, and upstream provider incidents may interrupt the Service. Sole remedies for extended interruption are described in Section 14.
You acknowledge and agree that:
Greetings, recorded-message capture, callback calls, emails and (where enabled) text conversations with callers are automated and may use software logic or artificial intelligence. Automated systems can misunderstand, respond imperfectly, or fail to respond. You authorize us to communicate with your callers in this automated fashion on your behalf and agree that we are not liable for the content of automated responses except in cases of willful misconduct.
Where the caller text-back add-on is enabled, the Service texts only people who first called your business number, and each conversation honors opt-out keywords (e.g., STOP). You agree not to use the Service to send marketing, promotional, or cold-outreach messages, and not to supply us numbers to text that did not call you. To the extent consent from your callers is required for text replies under the Telephone Consumer Protection Act (TCPA) or similar laws, you are responsible for your business's overall compliance posture, and you will not use the Service in any manner that would cause a violation.
Your consent to receive messages from RafterBell. By subscribing and providing a mobile number at checkout, you agree that RafterBell may send account and service notifications to that number by text message and by automated telephone call, including your assigned RafterBell number, setup instructions, and the details of calls to your business that RafterBell captures on your behalf. Message frequency depends on your missed-call volume. Message and data rates may apply. Reply STOP to any text to stop receiving texts (which will also stop text delivery of leads), or HELP for help. You may also contact RBunch@rafterbell.com. Consent to receive these messages is not a condition of purchase; however, the Service cannot deliver leads to a number that has opted out.
You may not use the Service: for any unlawful purpose; to harass, threaten, or defraud; to impersonate another business; for emergency, medical, or life-safety communications; to send spam or marketing blasts; to resell or white-label the Service without written agreement; to probe, overload, or interfere with the Service; or in connection with businesses engaged in illegal activity. We may suspend immediately for violations.
Fees are non-refundable except: (a) where required by law; (b) at our discretion, a pro-rated credit for a verified continuous Service outage attributable solely to us and exceeding 72 hours in a billing month. Credits are the sole and exclusive remedy for Service interruption. Partial months are not refunded on cancellation.
We may suspend or terminate the Service for non-payment, violation of these Terms, fraudulent signup, legal or regulatory requirement, or risk to our platform or carrier standing. We may also discontinue the Service entirely with 30 days' notice, in which case unused prepaid fees for the period after discontinuation are refunded. Upon termination, forwarding should be disabled by you (e.g., ##61# or *73 as applicable); numbers we assigned are ours and are reclaimed.
Telephone numbers assigned to your account are licensed to us by our providers and are not your property. They may not be ported away, published as your primary business number, or used for outbound campaigns. We may replace an assigned number where required by carriers or regulation, with notice where practicable.
RafterBell, the RafterBell mark and logo, the Service, and all underlying software and know-how are and remain the exclusive property of RafterBell LLC. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you provide may be used by us without obligation.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAFTERBELL DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR TRADE USAGE. NO ADVICE OR INFORMATION OBTAINED FROM US CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) RAFTERBELL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST JOBS OR CONTRACTS, LOSS OF GOODWILL, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) RAFTERBELL'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, WILL NOT EXCEED THE SUBSCRIPTION FEES YOU ACTUALLY PAID TO RAFTERBELL IN THE ONE (1) MONTH PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limits apply even if a remedy fails of its essential purpose, and they reflect the agreed allocation of risk on which our pricing is based. Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the smallest amount permitted.
You will defend, indemnify, and hold harmless RafterBell LLC and its member, officers, and agents from and against any claims, damages, penalties, and expenses (including reasonable attorneys' fees) arising out of: your business's dealings with your customers and callers; your violation of these Terms or of any law (including the TCPA); information you provide to us; or your misuse of the Service.
RafterBell is not liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, severe weather, fire, flood, epidemic, war, terrorism, civil unrest, labor disputes, government action, power or telecommunications failures, carrier or internet outages, cyberattacks, and failures of upstream providers.
These Terms are governed by the laws of the State of New Mexico, without regard to conflicts of law principles. Subject to Section 23, exclusive venue lies in the state and federal courts of New Mexico, and both parties consent to their jurisdiction.
We may improve, modify, or discontinue features at any time. We may update these Terms by posting a revised version at this page with a new effective date; material changes will also be sent to your account email. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to a change, your remedy is to cancel before your next renewal.
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